Issue Reported – October 8, 2025: We are currently experiencing slow response times in DASH on various pages. System is actively communicating with Oracle to resolve the issue. We will provide an update as soon as it is available. Thank you for your patience and understanding.
September 30, 2025: We are currently experiencing issues with some managed applications prompting for admin access when it should not. The issue is related to two Microsoft updates, and we are actively working on a solution. We appreciate your patience while we solve this issue on our managed Computer Labs and Classroom Podium computers. Ticket…
Issue Resolved – October 3, 2025 at 4:23 PM: The new projector has been installed, and the room is back to being fully functional. Issue Reported – September 29, 2025 at 3:10 PM: The projector closest to the podium has failed. The second projector is working as expected. We are currently working on sourcing a…
Issue Resolved – September 23, 2025: The network issue at West Campus Housing has been resolved.Issue Reported – September 23, 2025: There is a partial network outage in West Campus Housing due to a power outage that occurred at 7:54 AM. We’ll provide an update once the issue has been resolved.
September 16, 2025 – The iClicker Cloud application can be run exclusively from the web. Both the polling feature and the share screen function work inside the Chrome web browser. Ticket #25127707
Issue Resolved – September 15, 2025 at 12:30 PM: The project in the room has been replaced. The room has been repaired and upgraded, and it is back to fully functional. If you require additional software that is not one of the standard deployments, please work with your department to load the software onto a…
Issue Resolved on September 9 at 8:45PM – Network services have been restored to the Boling rooms. Issue Reported on September 8, 2025 at 3:35 PM – Boling rooms 139, 239, and 339 are experiencing a network outage. Our team is actively working to resolve the issue as quickly as possible. We expect the issue to…
Issue Resolved – September 3, 2025 at 8:25 PM: The failed component has been replaced and the room is now fully functional. Issue Reported – September 3, 2025 at 3:00 PM: The signal processor on the AV equipment in FLE 105 has failed. We are working on sourcing a replacement and will provide an update…
Issue Resolved – September 2, 2025 at 4:03 PM: The power issue has been resolved and the room is fully functional again. Issue Reported – September 2, 2025 at 10:00 AM: The floor box that powers the podium equipment in the room is currently unpowered. We have contacted Facilities regarding the issue and will provide…
The IT Help Desk and Solutions Center will be closed on Monday, September 1 for Labor Day. While the university is closed, IT will continue to monitor the network, email, and major computer applications. To check the current status of IT systems, please visit the IT Status Page: https://www.utc.edu/itstatus/.
Issue Resolved – August 29, 2025 at 03:41 PM: Network service has been restored to all buildings. Issue Reported – August 29, 2025 at 02:18 PM: Network services are offline in the following sites: Children’s Center at Lookout St., Edney Building, Engel Stadium, Frost Stadium, Tent Building, Finley Stadium, Jones Observatory, TVA Test Track. We…
Issue Resolve – August 27 at 8:47 PM: The projector in EMC 422 has been replaced and the room is operational again. Issue Reported – August 27, 2025 at 01:45 PM: The projector in EMC 422 has failed. We are working on sourcing a replacement. We will provide an update as soon as it is…
Status Update – August 20, 2025 at 8:52 PM: The projector has been replaced in Fletcher 111 and the room is fully operational again. Issue Reported – August 20, 2025 at 10:11 AM: Projector #2 in FLE 111 is having a laser error. We are currently working on sourcing a replacement device. An update will…
Issue Resolved – October 14, 2025 at 12:08 PM: The failed projector has been replaced, and the room is back to being fully functional. Issue Reported – August 19, 2025 at 4:21 PM: The projector on the left in the Card Auditorium (EMCS 201) is having issues being controlled from the touch panel. We are…
Issue Resolved – August 19, 2025 at 03:34 PM: Network service has been restored in Fletcher. Issue Reported – August 15, 2025 at 08:41 AM: We have received reports of partial network outage in Fletcher Hall due to water leak damaging the network equipment. Facilities has been contacted. We will provide an update once the…
For the week of Monday, August 11 – Sunday, August 17, the IT Help Desk, Solutions Center, and Esports will be open during the following hours:
Issue Resolved – July 24, 2025 at 08:45 AM: Network service has been restored in Holt. Issue Reported – July 24, 2025 at 08:26 AM: We have received reports of partial network outage in Holt. We are working to resolve the issue and expect to have service restored by 11 AM today.
Issue Resolved – June 12, 2025 at 5:00 PM: The majority of these issues should be resolved. Google has updated the outage incident, expecting full recovery within the hour. Issue Reported – June 12, 2025 at 4:30 PM: Certain Pathify functions and integrations are impacted by a global issue with Google Cloud’s servers. MyMocsNet Users…
Status Update – June 18, 2025 at 1:50 PM: The Adobe provisioning issues have been resolved. We will resume processing Adobe requests. Status Update – June 11, 2025: Granting access to adobe for new users is still on hold and we will post an update once that functionality has been restored. Issue Reported – June…