Status Update at 11:14a.m.: Services have been restored as of 10:00a.m. and all systems are expected to be fully operational now. If you experience any issues, please let us know at https://ithelp.utc.edu. Status Update at 2:14a.m.: The campus news sites at blogarchive.utc.edu and shortened URLs that begin with go.utc will continue to remain offline this morning. We will post an…

Issue Resolved: K@te services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: We are currently experiencing technical difficulties with our Learning Management System, K@TE due to the Amazon Web Services outage. Our team is in contact with our vendor, Cornerstone, and actively receiving updates on…

Issue Resolved: Qualtrics services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: Qualtrics is investigating a service outage that has resulted in issues with platform access and support request submissions. Vendor Status Site: https://status.qualtrics.com/

Status Update at 5:03 pm: Instructure is continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down Issues Reported on October 20, 2025: Due to an AWS outage today, you may see issues accessing or completing functions in Canvas. For updates visit https://status.instructure.com/

October 8, 2025: Information Technology will be conducting maintenance on the wireless network at 9:00pm tonight. A brief outage may be possible but is not expected. All work should be complete by 9:15pm.

Status Update at 7:30pm: Services have been restored to Boling apartments for the network. October 8, 2025 at 3:50pm: Boling apartments is experiencing a partial network outage in several stacks due water impacting one of the network closets. We are in the process of replacing the equipment but this partial outage may continue into tomorrow.

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update at 12:30a.m: General system and network maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status…

September 15, 2025: We are currently experiencing intermittent issues with our NextGen Dynamic Forms software. We have contacted the vendor about the issue and will post an update as soon as we have more information. Accessing a form may return this error:

Status Update at 8:38p.m: The projector has been replaced and the room is back online now. Tuesday, August 19 at 12:28p.m: The State Office building (540 McCallie) 103 classroom has a projector that has started to fail. We are looking into possible replacement options and will post an update once we have date scheduled for…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update at 1:00 a.m: General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status Update…

Issue Reported on July 21: Starting at 3:30pm we have received reports of network outages in some rooms in Hooper & Race. We are working to resolve the issue and expect service to be restored today.

Issue Reported – July 17: We have received reports of errors or timeouts occurring in DASH today. This has been reported to the DASH technical teams and Oracle. In the meantime, a temporary workaround is to clear your browser cache or switch to another browser.

Issue Resolved on July 16 at 4:40pm: UTK has resolved the problem impacting authentication to UT services via CAS. If you encounter any issues, please let us know at ithelp.utc.edu. Issue Reported on July 16 at 4:14pm: The UT CAS authentication service used for DASH, UT Vault, Password Management, and other services provided by UT…

Information Technology will be performing maintenance on the campus wireless network this weekend. Maintenance will begin at 10:00 p.m. on Friday, July 18 and is expected to be complete by 4:00a.m on Saturday, July 19 . What to expect: During the maintenance window, users may experience extended service outages when trying to connect to the…

Status Update at 9:10p.m.: Maintenance on the UTC website has been completed. Maintenance: Information Technology will be performing a maintenance repair on the UTC website (www.utc.edu) on Thursday, July 3 at 9:00 pm.   What to expect:A brief interruption of the main public website is possible during the maintenance on this evening as we make…

Beginning on July 15, 2025, you will be prompted to review and accept the University’s Acceptable Use Policy (AUP) annually to maintain access to UT technology services such as Microsoft 365. What You’ll Experience Starting on Tuesday, July 15, the next time you access a Microsoft service (Outlook, Teams, Excel, Word, etc.) you will be prompted to re-authenticate.…

Microsoft will be ending support for the Windows 10 operating system on October 14, 2025.  After that date, there will be no more security updates, feature updates, or technical support for Windows 10.  To prepare for this, Information Technology will be gradually upgrading all UTC owned Windows 10 devices to Windows 11 this year with…