{"version":"1.0","provider_name":"Library Alerts Archive: Jul 2007 - Oct 2025","provider_url":"https:\/\/blogarchive.utc.edu\/library-alerts","author_name":"Library Alerts Archive: Jul 2007 - Oct 2025","author_url":"https:\/\/blogarchive.utc.edu\/library-alerts","title":"Chat Issue Solution - Library Alerts Archive: Jul 2007 - Oct 2025","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"s6X4evhEiU\"><a href=\"https:\/\/blogarchive.utc.edu\/library-alerts\/2019\/05\/14\/chat-issue-solution\/\">Chat Issue Solution<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogarchive.utc.edu\/library-alerts\/2019\/05\/14\/chat-issue-solution\/embed\/#?secret=s6X4evhEiU\" width=\"600\" height=\"338\" title=\"&#8220;Chat Issue Solution&#8221; &#8212; Library Alerts Archive: Jul 2007 - Oct 2025\" data-secret=\"s6X4evhEiU\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"This may be old news for some, but when monitoring chat at the Information Help Desk be sure you are set as &#8220;Staffing&#8221; both the text and chat. Otherwise, you may be signed in but not actually monitoring anything (which causes the chat to disappear from the website). When signing in, Connect with both areas&hellip; Continue Reading","thumbnail_url":"https:\/\/blogarchive.utc.edu\/library-alerts\/files\/2019\/05\/chat-1-e1557855597365.jpg"}