Brian (the other Brian) & Alaina, within the last two days, found that they were unable to access their email accounts. This meant that both Outlook would not connect, & that the Mail app disappeared altogether from the browser portal. Both cases should be fixed now.<\/p>\n
This could be from a few causes, & may have something to do with identity management & individuals who have existed in different identity buckets (student -> staff\/faculty). Campus is still exploring. The trick here is that even though they’ve encountered this a handful of times, if it does occur, it occurs 30 days after the individual was migrated. So if any of the rest of us were going to encounter it, it would have been yesterday\/today (or within the next week, depending on the day you were migrated). But it should be relatively few individuals. Campus is also investigating the possibility for a script to see if they can predict who this would happen to, in advance of it happening.<\/p>\n
I also asked if, when this does occur, whether emails would still be incoming or if they would bounce. They’ve said that the mailbox merely remains inaccessible, & that email would still be inbound.<\/p>\n
I’m posting this here, rather than via email, because… well… if you aren’t receiving email, then you sure won’t see it. But please let us know. And for folks who work non-standard evening\/weekend hours, definitely let us know if this occurs to you, so we can try & get it addressed during campus’ operating hours.<\/p>\n","protected":false},"excerpt":{"rendered":"
Brian (the other Brian) & Alaina, within the last two days, found that they were unable to access their email accounts. This meant that both Outlook would not connect, & that the Mail app disappeared altogether from the browser portal. Both cases should be fixed now. This could be from a few causes, & may… <\/p>\n