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This may be old news for some, but when monitoring chat at the Information Help Desk be sure you are set as “Staffing” both the text and chat. Otherwise, you may be signed in but not actually monitoring anything (which causes the chat to disappear from the website). When signing in, Connect with both areas… <\/p>\n
Continue Reading <\/span><\/a><\/span><\/p>\n","protected":false},"author":1147,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[10338],"tags":[],"class_list":{"0":"post-16805","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-it","7":"entry","8":"has-post-thumbnail"},"yoast_head":"\nChat Issue Solution - Library Alerts Archive: Jul 2007 - Oct 2025<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chat Issue Solution - Library Alerts Archive: Jul 2007 - Oct 2025\" \/>\n<meta property=\"og:description\" content=\"This may be old news for some, but when monitoring chat at the Information Help Desk be sure you are set as “Staffing” both the text and chat. 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