{"id":64137,"date":"2025-01-15T07:52:47","date_gmt":"2025-01-15T12:52:47","guid":{"rendered":"https:\/\/blogarchive.utc.edu\/news\/?p=64137"},"modified":"2025-01-17T11:58:06","modified_gmt":"2025-01-17T16:58:06","slug":"from-research-to-real-world-impact-dr-deborah-mullen-integrates-business-and-health-care","status":"publish","type":"post","link":"https:\/\/blogarchive.utc.edu\/news\/2025\/01\/from-research-to-real-world-impact-dr-deborah-mullen-integrates-business-and-health-care\/","title":{"rendered":"From research to real-world impact: Dr. Deborah Mullen integrates business and health care"},"content":{"rendered":"<div id=\"attachment_64438\" class=\"wp-caption alignnone\" ><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"837\" data-attachment-id=\"64438\" data-permalink=\"https:\/\/blogarchive.utc.edu\/news\/2025\/01\/from-research-to-real-world-impact-dr-deborah-mullen-integrates-business-and-health-care\/deborah-mullen-24-2\/\" data-orig-file=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175.jpg\" data-orig-size=\"1200,837\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;5.6&quot;,&quot;credit&quot;:&quot;Angela Foster\/University of Tennessee at Chattanooga&quot;,&quot;camera&quot;:&quot;NIKON Z 6_2&quot;,&quot;caption&quot;:&quot;Deborah Mullen, Thursday, Dec. 12, 2024 in Fletcher Hall.&quot;,&quot;created_timestamp&quot;:&quot;1734006977&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;34&quot;,&quot;iso&quot;:&quot;640&quot;,&quot;shutter_speed&quot;:&quot;0.033333333333333&quot;,&quot;title&quot;:&quot;Deborah Mullen-24-&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Deborah Mullen-24-\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Deborah Mullen, Thursday, Dec. 12, 2024 in Fletcher Hall.&lt;\/p&gt;\n\" data-large-file=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-1024x714.jpg\" class=\"wp-image-64438 size-full\" src=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175.jpg\" alt=\"Dr. Deborah Mullen's collaborative work on &quot;Adult ADHD Diagnosis in a Family Medicine Clinic&quot; was recently published in the Annals of Family Medicine. Photo by Angela Foster.\" style=\"max-width: 100%;\"style=\"max-width: 100%;\" srcset=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175.jpg 1200w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-1024x714.jpg 1024w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-768x536.jpg 768w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-800x558.jpg 800w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-580x405.jpg 580w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1175-610x425.jpg 610w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><p class=\"wp-caption-text\">Dr. Deborah Mullen&#8217;s collaborative work on &#8220;Adult ADHD Diagnosis in a Family Medicine Clinic&#8221; was recently published in the Annals of Family Medicine. Photo by Angela Foster.<\/p><\/div>\n<p>Dr. Deborah Mullen\u2019s career has been defined by a passion for improving health care systems\u2014from her early days in health care operations in Minnesota to her current role as the Greg A. Vital-Franklin Farrow Professor of Healthcare Management at the University of Tennessee at Chattanooga.<\/p>\n<p>Her career path to UTC, she said, is one of curiosity, collaboration and a commitment to bettering outcomes for patients and providers.<\/p>\n<p>\u201cI started out doing medical records work and coding,\u201d said Mullen, a member of the UTC faculty since 2018. \u201cAs I progressed through my career and went through different operational kinds of jobs, I really became interested in, \u2018How do we make the business of health care work better for the patients and for the people who work in it?\u2019\u201d<\/p>\n<p>Mullen, who received a bachelor\u2019s degree in psychology from Western Carolina University and both a master\u2019s and Ph.D. in Health Services Research, Policy and Administration from the University of Minnesota, began her career in health care operations \u201ctackling challenges\u201d in quality and process improvement. At HealthPartners\/Park Nicollet Health Services in Minneapolis, she served as a senior research scientist, splitting her time between conducting clinical research and working directly with clinics to optimize their workflows.<\/p>\n<p>Her efforts, she said, often targeted reducing provider burnout, improving patient satisfaction and creating more efficient systems of care.<\/p>\n<p>\u201cPart of my time was available to the clinicians, the clinics and hospitals associated with that group,\u201d she explained. \u201cI learned to do research and to help them do what we would call rigorous quality improvement,\u201d such as improving diabetes care or \u201ctrying something really radical or different.\u201d<\/p>\n<p>\u201cAbout 25 to 30% of my time was spent helping a clinic figure out how to see more patients, make the appointments better for the patients, help families and the patients navigate, and help the nurses and doctors not have burnout,\u201d she continued.<\/p>\n<p>Mullen said her work aligned with the \u201cquadruple aim\u201d of health care: enhancing patient and family satisfaction, improving the work life of clinicians, achieving better outcomes and delivering value for the cost of care. While her role was nonclinical, she collaborated closely with doctors, nurses and behavioral health specialists.<\/p>\n<p>Her foray into academia, she said, came almost by accident. While completing her graduate studies at the University of Minnesota, she began teaching as an adjunct instructor at the University of St. Francis in Joliet, Illinois\u2014instructing students online but traveling to the Chicago-area institution for in-person faculty meetings.<\/p>\n<p>What started as a part-time teaching role evolved into a passion for education.<\/p>\n<p>\u201cI was a researcher by day and taught classes at night and on weekends, so I got the mix of both,\u201d she said of her eight years at St. Francis. \u201cWhen this opportunity at UTC came up, I was excited because I could combine my love for research and teaching in one place.\u201d<\/p>\n<div id=\"attachment_64439\" class=\"wp-caption alignnone\" ><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"784\" data-attachment-id=\"64439\" data-permalink=\"https:\/\/blogarchive.utc.edu\/news\/2025\/01\/from-research-to-real-world-impact-dr-deborah-mullen-integrates-business-and-health-care\/deborah-mullen-24-3\/\" data-orig-file=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983.jpg\" data-orig-size=\"1200,784\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;5.6&quot;,&quot;credit&quot;:&quot;Angela Foster\/University of Tennessee at Chattanooga&quot;,&quot;camera&quot;:&quot;NIKON Z 6_2&quot;,&quot;caption&quot;:&quot;Deborah Mullen, Thursday, Dec. 12, 2024 in Fletcher Hall.&quot;,&quot;created_timestamp&quot;:&quot;1734006780&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;53&quot;,&quot;iso&quot;:&quot;64&quot;,&quot;shutter_speed&quot;:&quot;0.025&quot;,&quot;title&quot;:&quot;Deborah Mullen-24-&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Deborah Mullen-24-\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Deborah Mullen, Thursday, Dec. 12, 2024 in Fletcher Hall.&lt;\/p&gt;\n\" data-large-file=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-1024x669.jpg\" class=\"wp-image-64439 size-full\" src=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983.jpg\" alt=\"Dr. Deborah Mullen is UTC's inaugural Greg A. Vital-Franklin Farrow Professor of Healthcare Management.\" style=\"max-width: 100%;\"style=\"max-width: 100%;\" srcset=\"https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983.jpg 1200w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-1024x669.jpg 1024w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-768x502.jpg 768w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-800x523.jpg 800w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-580x379.jpg 580w, https:\/\/blogarchive.utc.edu\/news\/files\/2024\/12\/Deborah-Mullen-24-1143-e1734181151983-610x399.jpg 610w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><p class=\"wp-caption-text\">Dr. Deborah Mullen is UTC&#8217;s inaugural Greg A. Vital-Franklin Farrow Professor of Healthcare Management.<\/p><\/div>\n<p>Since coming to Chattanooga, Mullen has bridged business and health care in her classroom and beyond through numerous interdisciplinary collaborations. She cited several partnerships, such as working to support Dr. Kristi Wick in the School of Nursing with ROAD MAP\u2014a grant-funded mobile health vehicle that will soon serve older adults and caregivers in rural communities across the region\u2014on the business side of sustaining that program; multiple grant projects with Guerry Professor Emeritus Gregory Heath in the Master of Public Health graduate program; and work she has been doing with CHI CommonSpirit and with Le Bonheur Children\u2019s Hospital in Memphis.<\/p>\n<p>One recent example of this collaborative spirit is Mullen\u2019s work on the Annals of Family Medicine paper, \u201c<a href=\"https:\/\/www.annfammed.org\/content\/22\/6\/568\"><strong>Adult ADHD Diagnosis in a Family Medicine Clinic<\/strong><\/a>.\u201d Published in the November\/December 2024 issue, the \u201cInnovations in Primary Care\u201d paper details an innovative approach to reducing the time it takes to diagnose and treat ADHD in adults.<\/p>\n<p>The project grew from the curiosity and initiative of residents affiliated with the University of Minnesota Methodist Family Medicine Residency in St. Louis Park, Minnesota, and the University of Minnesota Medical School.<\/p>\n<p>Mullen explained that adult patients seeking diagnosis and treatment of previously undiagnosed ADHD can wait up to a year for formal diagnosis in behavioral health clinics locally. The residents were interested in learning whether they could diagnose mild ADHD cases in the clinic. \u201cThey asked, \u2018Why not?\u2019 and came up with a process that significantly reduced wait times for diagnosis and treatment.\u201d<\/p>\n<p>She said a quality improvement plan developed by the residents was put together in which a \u201cgreen folder full of little surveys that were already printed out\u201d was available for them to give to patients. The pilot program decreased wait times for diagnosis and treatment by 46-96% compared to behavioral health referrals, significantly improving care access and patient satisfaction and increasing the clinic\u2019s ability to manage complex psychiatric conditions with a low-cost and adaptable solution.<\/p>\n<p>Mullen\u2019s role focused on operationalizing the program, creating quality improvement frameworks and ensuring the project\u2019s success.<\/p>\n<p>\u201cEven the front desk staff could implement parts of the process and score the surveys,\u201d she said. \u201cIt was an elegant\u2014yet simple\u2014solution that improved access to care and outcomes for patients.<\/p>\n<p>\u201cIt just shortened the amount of time between when the patient said, \u2018Hey, I think this might be a problem for me, Doc,\u2019 and when they actually learned something.\u201d<\/p>\n<p>Other recent collaborations include projects addressing sleep apnea, food insecurity and the use of artificial intelligence in rural health care, Mullen said. Her research and expertise frequently take her to national and international events\u2014including early 2025 trips to the International Stroke Conference in Los Angeles and the American College of Healthcare Executives Conference in Houston.<\/p>\n<p>\u201cStaying relevant in health care includes understanding what the day-to-day is like,\u201d she said. \u201cIt helps me bring the latest developments into the classroom.<\/p>\n<p>\u201cI lived through Medicare Part D. I lived through the advent of electronic health records. The tie to clinical is so critically important \u2026 to be able to give students who are coming at it from a business background.\u201d<\/p>\n<p>Mullen said she creates an environment in her teaching where students from diverse backgrounds\u2014clinicians seeking business expertise and business students exploring careers in health care\u2014learn to work together.<\/p>\n<p>\u201cSome of my students are pharmacy directors or managers and they know pharmacy really well; they\u2019re taking on more management on a bigger profile at their work. But pharmacy school doesn\u2019t teach you about HR or budgeting or how you work on organizational culture and change,\u201d she said. \u201cThen I have some students who are extremely interested in getting into health care.<\/p>\n<p>\u201cThe work I do is always about creating solutions\u2014whether it is streamlining processes, reducing burnout or giving students the tools to lead.\u201d<\/p>\n<h4>Learn more<\/h4>\n<p><a href=\"https:\/\/www.utc.edu\/enrollment-management-and-student-affairs\/admissions\/visit\">Visit UTC<\/a><\/p>\n<p><a href=\"https:\/\/www.utc.edu\/gary-w-rollins-college-of-business\">Gary W. Rollins College of Business<\/a><\/p>\n<p><a href=\"https:\/\/www.utc.edu\/gary-w-rollins-college-of-business\/faculty-and-staff\/management\">Department of Management<\/a><\/p>\n<p><a href=\"https:\/\/www.annfammed.org\/content\/22\/6\/568\">Adult ADHD Diagnosis in a Family Medicine Clinic<\/a><\/p>\n<p><a href=\"https:\/\/www.utc.edu\/apply\">How to apply<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dr. Deborah Mullen\u2019s career has been defined by a passion for improving health care systems\u2014from her early days in health care operations in Minnesota to her current role as the Greg A. Vital-Franklin Farrow Professor of Healthcare Management at the University of Tennessee at Chattanooga.<\/p>\n<p class=\"more-link-wrap\"><span><a class=\"more-link button text\" href=\"https:\/\/blogarchive.utc.edu\/news\/2025\/01\/from-research-to-real-world-impact-dr-deborah-mullen-integrates-business-and-health-care\/\"><span>Continue Reading <\/a><\/span><\/p>\n","protected":false},"author":1493,"featured_media":64436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","_ef_editorial_meta_checkbox_slider":"","_ef_editorial_meta_checkbox_featurette":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[122426,70,15,61,3,7712,57,52,83654,122480,64,48007,781],"tags":[124999,124998,124011,125000,123828,124776,123829],"class_list":{"0":"post-64137","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-academics","8":"category-campus","9":"category-college-of-arts-sciences","10":"category-community","11":"category-faculty-and-staff","12":"category-college-of-business","13":"category-graduate-school","14":"category-health-and-wellness","15":"category-management","16":"category-masters-in-business-administration","17":"category-news","18":"category-research-academics","19":"category-scholarship","20":"tag-adult-adhd-diagnosis-in-a-family-medicine-clinic","21":"tag-annals-of-family-medicine","22":"tag-deborah-mullen","23":"tag-greg-a-vital-franklin-farrow-professor-of-healthcare-management","24":"tag-leveraging-our-special-place-as-chattanoogas-university","25":"tag-mocs-learn-mocs-do-mocs-lead","26":"tag-operating-with-excellence","27":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From research to real-world impact: Dr. Deborah Mullen integrates business and health care | UTC News Archive: Jul 2007 - Oct 2025<\/title>\n<meta name=\"description\" content=\"Dr. Deborah Mullen\u2019s career has been defined by a passion for improving health care systems\u2014from her early days in health care operations in Minnesota to her current role as the Greg A. 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